Privacy Policy

This Privacy Policy describes how 22 Luna collects, uses, and discloses your personal information when you visit, use our services, or book appointments from https://22luna.in/ or otherwise communicate with us. For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this

Please read this Privacy Policy carefully. By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Patient Confidentiality

Your privacy is of utmost importance to us. All personal and medical information collected during your visit is kept confidential and secure.

Data Protection

We implement stringent data protection measures to ensure your information is safeguarded.

Consent to Treatment

By receiving treatment at 22Luna, you consent to the collection and use of your data as outlined in our privacy policy.

Medical Disclaimer

The information provided on our website is for general informational purposes only and is not a substitute for professional medical advice. Always seek the advice of your healthcare provider with any questions regarding a medical condition.

Consent to Treatment

Before any treatment, we will provide detailed information about the procedure, including potential risks and benefits. Your informed consent is required before proceeding with any treatment.

Patient Responsibilities

As a patient at 22Luna, you are expected to:

Provide accurate and complete medical history.
Follow the treatment plan prescribed by your healthcare provider.
Attend all scheduled appointments and follow-up visits.

Emergency Protocols

In case of a medical emergency, please contact emergency services immediately by calling 8971724422. For urgent concerns related to treatments received at our clinic, please call 8971724422.

Accessibility

Clinic Accessibility

22Luna is committed to providing accessible care to all patients. Our clinic is wheelchair accessible, and we offer accommodations for patients with disabilities. Please inform us of any special needs when booking your appointment.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.
Information including your name, address, payment confirmation, email address, phone number.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

22Luna may collect the following categories of Personal Information from users

– Name

– User ID

– Email address

– Address (including country and ZIP/postal code)

– Gender

– Age

– Phone number

– Password chosen by the user

– Valid financial account information

– Any other details voluntarily provided by the user

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services
Our payment processors collect payment information (e.g., bank account, credit or debit card information, address) to process your payment to fulfil your services and provide you with services you have requested, to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated following this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services to perform our contract with you, including processing your payments, sending notifications to you related to your account, or other transactions, creating, maintaining and otherwise managing your account.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Banking Partner Privacy Policy

We are committed to ensuring the privacy and security of your personal and financial information. When you use our services, you may be required to provide payment through our trusted banking partners. This Banking Partner Privacy Policy outlines how your information is handled in conjunction with these partners.

Data Collection and Use:

We collect and securely transmit your payment information to our banking partners solely for the purpose of processing transactions related to our services.

Our banking partners adhere to stringent data protection regulations and employ advanced security measures to safeguard your information.

Information Sharing:

Your personal and financial information is shared with our banking partners only to the extent necessary to complete the transaction.

We do not sell, trade, or otherwise transfer your information to outside parties except as required for transaction processing or by law.

Data Security:

Both our clinic and our banking partners utilize encryption technologies to protect your data during transmission and storage.

Regular security assessments and compliance checks are conducted to maintain the highest standards of data protection.

Your Rights:

You have the right to access and review your financial transaction history with our clinic.

If you have any concerns about how your information is handled, you can contact us or our banking partners for more details.

Return & Refund Policy:

All payments made for services and products provided by 22 Luna clinic are final and non-refundable. This policy is strictly enforced under all circumstances, including but not limited to dissatisfaction with services, change of mind, or scheduling conflicts.
Products sold by 22 Luna Clinic are not eligible for return or exchange. This includes but is not limited to skincare products, supplements, medical supplies, and any other items purchased from our clinic.
By purchasing products or services from 22 Luna Clinic clients acknowledge and agree to the terms outlined in this Return & Refund Policy.

Updates to This Policy:

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website.

By using our services, you agree to the terms outlined in this Banking Partner Privacy Policy. If you have any questions or concerns, please do not hesitate to contact us.

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our website, We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and to better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment).
Our business and marketing partners will use your information for their privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in “How we Collect and Use your Personal Information” and “How we Disclose Personal Information”:

Category	Categories of Recipient
Identifiers such as basic contact details and certain order and account information Commercial information such as appointment information and customer support information Internet or other similar network activity, such as Usage Data	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We are committed to ensuring transparency in how we handle personal information. We may engage in activities that involve sharing certain categories of personal information with our business and marketing partners to enhance our services and marketing efforts. Below is a breakdown of the categories of personal information we may share and the categories of recipients

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

We take compliance with regulations seriously, especially when it comes to sites that are child-focused or directed. If our site falls into this category, we encourage you to consult with legal counsel to ensure that our disclosures meet specific legal requirements for handling personal information of children

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Security Practices and Procedures

At 22Luna, we implement robust security practices and procedures, encompassing technical, operational, managerial, and physical security measures, in compliance with applicable Indian laws. These measures are designed to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

We ensure that any third parties to whom your sensitive personal data or information may be transferred also adhere to a reasonable level of security practices and procedures to safeguard your personal information.

Please note that while we strive to protect your data, we are not responsible for any information intercepted during transmission over the internet. By using our services, you release us from any claims related to the unauthorized use of intercepted information.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to how we use and share your information.
Right to Delete. You may have a right to request that we delete the personal information we maintain about you.
Right to Correct. You may have a right to request that we correct the inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you,

Please call 8971724422 or 8971725522 or
Email us at [email protected] or
Visit us #5, Rest House, Kasturba Cross Road, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560001